Consulting expertise to innovate is to provide optimal support for our customers with the introduction of E-Business systems. From the initial idea, to the implementation of the systems to productive use. We offer project preparatory and accompanying support in the following areas:
Customer Journey
- Introduction to the 5 phases of Customer Journey (Awareness, Favorability, Consideration, Intent to Purchase, Conversion) with regard to the SAP Hybris Suite for B2C and B2B
- Analysis of existing customer experience management
- Elaboration of an action recommendation for the individual Customer Journey
- Design of a finished concept based on profound process and methodological knowledge
- Recommendation of appropriate communication channels within the industry
- Selection of suitable systems to implement your specific requirements
- Analysis and optimization of an existing Customer Journey
Strategy consulting for IT-systems
- Discussion of the potential and current IT systems and technologies for your business
- Selection of appropriate systems to implement specific requirements
- Recommendations for the long-term planning to protect your investment in IT systems
- Consideration of the new release strategy of SAP AG
- Recommendations for the release change-capable design of your systems
Organizational consulting
- Analysis of business processes and other processes within the organization
- Identification of optimization potential
- Development of recommendations for action
- Transfer of knowledge, for example as a part of coaching or the facilitation of workshops
- Process support in the form of monitoring of improvement projects in your company
(Excitation of your employees as self-dependent and independent development of solutions)
Market survey
- Analyses of your competition and your industry environment in terms of the type of E-Business systems and applications
- Recommendation for the use of E-Business systems that allow you to create a competitive advantage
Technical concept
- Creation of a document which details the project procedures
Project management
- Project management expertise for the implementation of complex SAP E-Business projects
- Control and coordination between different parts of a project, e.g. IT department, business department, external project participants
Project controlling
- Cost controlling
- Monitoring of the project progress
- Assessment of compliance with milestones
- Recommended measures and initiate actions in excess of costs, schedules, etc.
- Technical qualitiy assurance
- Control of documentation
- Estimation of the risks